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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-10-2023 03:39 PM

HP Recommended
Product: HP Officejet Pro 8625 e-All-in-One Printer
Operating System: Microsoft Windows 11

Unfortunately, we have never had an HP printer that will provided acceptable scans.  Between inaccessible dust under the scan glass, rollers pulling multiple versus single pages, and skewed scans, it is hard to recommend an HP product for scanning.  These long-term problems are posted about continually.

 

Regardless, we're making one more attempt to see if anyone has recommendations for fixing the problems of crooked scans?  We are using an HP Officejet Pro 8625.  All software and drivers are updated.  Furthermore, our ADF has had little use, we maintain the printer in a clean environment, and we have tried scans both with and without the 'STRAIGHTEN' feature.  The original document is pulling in straight from the ADF or laid flat on the scanner glass.  This has been a problem from the first day the printer was purchased but seems worse of late.

 

Does HP or anyone else have an updated solution for this frustrating dilemma for so many?

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