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‎01-17-2023 04:09 PM - edited ‎01-17-2023 04:12 PM

HP Recommended
Product: HP Spectre x360 - 13-4003dx (ENERGY STAR)

Notebook stopped charging and once the battery ran low it went to sleep and now it wont charge or boot.

 

When I press the power button the power supply light flashes three times. But the notebook does not turn on.

I have tried each of the guides the Virtual Assistant suggested: Power reset, Verify the AC adapter and checked for damage, tried a different wall outlet, tried a spare power supply that is designed for the computer, none of which solved the issue.

 

Since the battery was working but not charging it seems this is the same issue reported by these other users:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-13-4003dx-Motherb...

https://h30434.www3.hp.com/t5/Business-Notebooks/Spectre-x360-13-4003dx-motherboard-failure-what-now...

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Spectre-x360-4105-laptop-mother...

But in each case it looks like support don't have a published answer? This seems like a common HP defect? Is there a solution for this from HP?

 

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