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‎01-23-2023 08:44 AM

HP Recommended
Product: HP PhotoSmart Premium c309
Operating System: Microsoft Windows 10 (64-bit)

A friend gave me a new HP PhotoSmart Premium c309 printer, in the original unopened box.  I opened the box and discovered that the cartridges expired 2012/02.  I bought and installed new cartridges.  Connected printer to my home network with an Ethernet cable.  I followed instructions to connect and power up printer.  Display panel showed “Aligning print heads” and it has been stuck there for over 24-hours. 

I am able to access the printer IP address via the web browser on my desktop computer. The web page displays “Status: web2Bs_0-1674488314640.png Cancelling Job”. 

I’ve tried several suggestions for resetting the printer by unplugging and restarting, but each time resulting in “Aligning Cartridges. Please wait…”, and it has been stuck there for over 24-hours.  Pressing any button on the control panel results in “Busy”, so I’m unable to do further setup via the control panel.

Any suggestions on how to get this printer installed will be greatly appreciated.

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