• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎01-26-2023 04:53 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i purchased a new hp win 10 laptop 2 weeks ago and have not been able to get into the operating

system so far , on start up there is the start up form.1 the country 2 the keyboard 3 the wifi password,

i have the correct  wifi password,i have the correct upper and lower case digits/letters

the password works fine in my other laptop,there is no skip button to move forward in the form

the next button is deactivated , so i cannot complete the start up form,i tried the windows keyboard button + x  and other keyboard  combinations,  what conbination will by pass the form.

is this a keyboard fault  ? any help would be appreciated

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.