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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-28-2023 01:42 AM

HP Recommended

My new HP Envy 7224e printer does not save scanned documents properly to Word using HP Smart, as they are distorted and come out with letters in the wrong place, numbers instead of letters in some places etc. You can save the scan to Word without a problem but when you open it, it is distorted/ semi illegible. I spent a long time on the phone to the help desk and the lady clearly didn't know what the problem was. Needless to say she told me I should contact Microsoft which I did. The man on the Microsoft helpdesk obviously didn't know what the problem was either and told me I need to save the documents to PDF. I have tried this but it is not clear how to save them to Adobe and if I then wanted to convert them to a Word document, I would need to pay and this would be time consuming. I teach online and have all my documents organised for my lessons in Word. 

 

The last printer was an Office Pro 8610 and I never had a problem saving scanned documents to Word.  

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