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‎02-05-2023 07:21 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model
Operating System: Microsoft Windows 11

I have had my laptop for a week. Today while on social media I noticed that the up and down arrows were not working. I restarted the computer and that seemed to fix the issue. However, a few hours later, I noticed that I was unable to use the keyboard to type. Again it was fixed by restarting the computer. Is there something I can do to fix this on my own? One thing I have noticed since getting the laptop is that the mouse seems to be extra sensitive and pages are opening just from me moving the mouse over the screen.

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