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‎02-07-2023 07:36 AM

HP Recommended
Product: HP Envy X360 Convertible 15-bp1xx

My old battery needed to be replaced so I purchased one from a reputable reseller of HP products, FirstTech.

 

After installing the new battery the laptop does not detect the battery.

I have tried various fixes, like updating BIOS, windows, uninstalling drivers and northing is working.

To see if the problem is the new battery I installed the old battery back in and the laptop cannot detect the battery.

 

Please assist as this is very frustrating.

 

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