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‎02-11-2023 11:23 AM - edited ‎02-11-2023 11:23 AM

HP Recommended
Product: HP EliteBook 830 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I reinstalled Windows 10 on my HP EliteBook 830 G5 with SIM-reader and updated my BIOS. After that I found that GSM-module doesn't work (WWAN just not exist in BIOS and Windows Device Manager).

I have Windows 10 22H2 x64.

 

In HP support page I found next devices:

HP lt4132 LTE/HSPA+ 4G Mobile Broadband
Intel XMM 7360 LTE-Advanced
 
I tried to install different broadband drivers, for 22H2 and 21H2 and for simple Windows 10 also, the last I tried to install full Drivers package from HP official website (for Windows 10 22H1) and HP Support Utility, it helps to detect a lot of necessary drivers but not for SIM-card. 
I checked the BIOS and did not find the broadband module here.IMG_9898.jpeg
What I can do else? Every support will be nice. TIA.
IMG_9892.jpegIMG_9893.jpegIMG_9894.jpegIMG_9896.jpegСнимок экрана 2023-02-11 175105.pngСнимок экрана 2023-02-11 175239.png
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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