• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP ENVY x360 Laptop - 13-ay0355ng

On February 7 I decided to update Windows 11 because I had been insisting for a couple of days. This time yes, I even agreed to install the optional updates.

Everything was installed correctly but the next morning the laptop had a hard time "waking up" and after a couple of tries pressing the power button for a few more seconds, I see that in the boot logo the screen had a white halo around the entire perimeter and it persisted even while in windows.... The laptop wasn't even hot. 

 

But since I was already in a hurry to leave my house and I couldn't stop to see what could be happening; I took the laptop, put it in my backpack and just left.

 

When I got to where I had to go, I turned it on, the halo was still there but I noticed that it was gradually disappearing until after about 30 minutes, the screen was perfectly fine. 

 

 

 


Short story: This only happens when the PC is in sleep mode and it is easier for it to happen when it is also charging. The halo is visible even when I enter the BIOS... also some keyboard leds such as the microphone (F5) and the "mute" (F8) and the charge led next to the plug blink like crazy

 

The problem also persists if I restart the computer.

If I turn off the PC and wait a bit... The problem dissapears. And so I was able to keep working perfectly fine if I cared to turn OFF instead of just closing the lid or suspending.

 

IMG_20230208_145846.jpgIMG_20230208_145848.jpgIMG_20230208_145856.jpgIMG_20230208_150006.jpg

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.