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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Read that HP log In isn't required to Print or scan on another thread.  I wanted to add to that thread but disappeared after I was required to log in to type.   
I strongly disagree!  At times the only way I can use HP “ SMART” is by logging in.  This software has become more quirky in that I must unplug or log in to use it.    I used my printer for over a year without this.  Then it went “offline”. It stayed offline until I was forced to create this intrusive account.   Very inconvenient and time consuming delays are now typical when using this “ envy PRO”.   Worst printer scanner I’ve ever used or owned!   

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