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New HP Laser Jet 234dwe - have printed 3 files which went into Private Pickup - the instructions say to go to the printer with your IOS device to show your proximity to the printer - but what happens after that? I don’t know if I’m supposed to push a button or what to do to get those files printed. Have turned off Print Anywhere and back on and I guess I just need to turn off Private Pickup forever as I cannot print the ones I tested this function with… very frustrating - this question was asked very specifically 2 years ago and the response did not address what is supposed to prompt the printer to print those files.

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