• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-14-2023 06:49 AM - last edited on ‎03-14-2023 01:34 PM by Retired

HP Recommended

I've seen this issue elsewhere but the fixes posted haven't worked for me - I've spent two hours losing my mind trying everything I can think of and now I need someone to grace me with their knowledge.

 

I replaced my old HP printer because after a refresh of my OS HP wouldn't let me reinstall it as they no longer supported the drivers - they wouldn't even let me run the original software disk.

 

So begrudgingly I bought a smart HP printer 2710e - followed the instructions, it printed a test page and I used it to scan docs and create PDFs - so alls fine - so fast forward a couple months and I've written a letter in Word 2010 tried to print it, the job goes through but not text on the page once printed.

 

Printer prints a web page fine.

 

I followed the solutions maked on this forum as a fix - those being adjust the user account - didn't work - remove the printer and reinstall - didn't work, then finally went to the HP website and downloaded the 200mb pack to install the printer - that didn't work.

 

I'm beyond peeved - why I wasn't allowed to install my old printer which worked fine is beyond me - buy now HP have forced me to spend money - the stupid smart printer can't print a simple word document.

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.