• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-02-2023 08:39 AM

HP Recommended
Product: HP 255 G8 Notebook PC (1W9Z7AV)

Hello,

I'm having a problem with my laptop. It won't charge while it is turned on. It's only charging when it is powered off.

I have the latest windows updates installed.

I've  tried to update to the latest drivers from https://support.hp.com/us-en/drivers/ but after the download and install wizard run it seems like I need to install the same drivers when I go back to the page.

Let me know if there are any additional information I can provide.

I run on Windows 11 version 21H2 (64-bit).

 

Thank you in advance.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.