• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎04-06-2023 08:29 AM - last edited on ‎04-06-2023 11:42 AM by Retired

HP Recommended

Windows update downloaded the new version of bios for my HP 15-bs557ur, I restart pc and installed it and then PC restarted with black screen and only bootloop every minute. I have tried all possible instructions from this community and nothing helped. I tried:
win+b turn on
win+v turn on
Tried recomendations to pull out bios battery.(tried every instruction with this)
Tried bios recovery usb
In all situations nothing change- only light of charge and On light... and loop reboot every minute. Nothing worked! I almost despaired
BUT I FOUND SOLUTION!
I will also put it here, hope I will help many people.
Solution: Take usb (I advise old one, with usb 2.0 for 4~gb) and go to driver page for your PC. Then go to BIOS and you will see only one, newest version of it. Press at the left side on triangle to see details, and in the bottom you will see Previous versions. Open it. And try to download version that was published year or more before. Download it and make recovery flash usb with this old version of bios. And then just plug it in to your  broken PC(it must be OFF), press win+b (and keep to press it) and press for one second Power button. Keep press win+b until you see that screen shows bios recovery process.
Hope I will help you!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.