• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎04-13-2023 05:51 PM

HP Recommended
Product: HP ENVY x360 - 15-aq100 CTO

Windows 10 Pro

HP Envy x360

 

For the last couple of months, my laptop will be on and the screen will randomly go black.  No mouse, no keys, nothing.  The caps lock will blink 1-long, 1-long, 2-short.  I have to hard kill it and restart it.  Thus far, it has always restarted.

 

This has happened after shutting the lid and putting it to sleep.  It has happened after turning it on and not logging in right away.

 

Once on and immediately used, it seems to be fine.  

 

I took it to a repair shop and told nothing was wrong with it.  Was told maybe it was a bad Windows Update.  He claimed sleep was probably the culprit and turned it off.  (Of course, the issue wouldn't happen while it's there!)

 

Now it happened again today after turning it on and not logging in right away.

 

Google suggests a BIOS corruption, but the repair guy said it would not turn on if it was BIOS.  Got the old "a laptop of this age" speech.  

 

Any ideas?   Any ideas of what to look for?

 

Thanks!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.