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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-18-2023 01:36 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)
Operating System: Microsoft Windows 11

My touchpad has been not working on and off for the past couple of weeks. Either it is unresponsive completely, where the cursor does not show on the screen at all, or it is very laggy and clicks when i have not pressed the touchpad. It also sometimes works completely fine. I have tried updating drivers and even deleted them and restarted my laptop, which has not worked. I have looked through all the touchpad/mouse settings and changing them, which has not worked. I have running HP diagnostics but did not give me any information as my cursor was so unresponsive I couldn’t even start the tests. What should I try next? I’m worried that since this problem is so on-and-off if I take it to get repaired it will start working in that moment and I will not get any help.

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