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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-21-2023 03:23 PM - edited ‎04-21-2023 03:32 PM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 10 (64-bit)

Horizontal lines appear on the bottom of my screen covering my task bar, and it acts like a reflection of the top of my screen the color of the lines is the same as the color of the background/application open, after resetting or shutting down the laptop the height of the lines can change. To my knowledge there has been no physical damage to the display, although the laptop gets hot sometimes, I don't think that is the cause of the problem. All drives and up to date and there are no other available updates besides updating to windows 11 and 4 optional diver updates. I have reinstalled my graphics drivers before and factory reset my laptop (for a different reason) and the problem is still there.

IMG_20230421_171350491.jpgIMG_20230421_171355615.jpg

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