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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-28-2023 02:28 PM - edited ‎04-28-2023 02:32 PM

HP Recommended

Hi everyone,
The scan function of my printer LaserJet Pro MFP M28w has worked perfectly for almost 4 years, but  since two days ago I encountered a very strange scan issue:

- It can scan small papers like a card visit but not an A4 paper.
When I scan an A4 paper with HP Smart, there is an error as in the attached photo.
When I scan with HP Scan, there is no result.
- The copies button works well for A4 papers
- The print function is OK, only problem with scan

 

I tested on both my PC and laptop, and tried to change the printer cable but still the same issue.

I also did the reset (both the soft and hard resets), but still the same issue.

Do you have an idea about the reason of this strange behavior?

Thanks in advance for your help.

 

 

p1.pngp2.png

 

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