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HP ENVY Photo 7155 All-in-One Printer
Microsoft Windows 10 (64-bit)

I am unable to print on my Envy 7155 printer.  Doesn't matter if it is from the PC or test page.  A paper runs through but the page is blank.  I have checked to see the ink cartridge levels but both are over half full.  I have tried to see if there are any driver updates but all of them are current.  Has anyone else had this issue?  If so, what resolved it?

 

Thanks!

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