• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-13-2023 04:12 AM - last edited on ‎05-15-2023 08:25 AM by Retired

HP Recommended

My HPOfficeJet Pro 8020 says "The printer upload could not be downloaded. Touch 'Retry' to start the download again. Touch 'OK' to Exit".

I have touched 'Retry' and it just hangs, and I have tried downloading from the internet and when I run the downloaded HP Firmware Updater I get the message “Cannot update the device

This Firmware Updater does not contain upgrades for your device.”  

What should I do?

The firmware updater when I run the downloaded file is headed “HP printer update –HP OfficeJet Pro 8020–8030 series.”

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.