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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-23-2023 11:42 AM

HP Recommended

We got a new internet provider and router etc. I updated the router information on the printer (Office Jet 5200) and my computers can communicate no problem with the printer and I can print. However on the Instant Ink Dashboard it states that the printer is "Disconnected from Internet" so that it can't monitor the ink level or whatever it does.

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