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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-02-2023 10:48 PM

HP Recommended
Product: HP CHROMEBOOK 11-V010NR

My daughter's chromebook has gone to a black screen.  You can tell when it's on because you can see the light of the screen but it's still just black with nothing showing on it.  I tried resetting it by holding down the refresh and power buttons but when it boots up it just goes to the same black screen.  I also tried the directions for a powerwash but it appears that you have to select something on the screen for that so I don't know if it's not working or I just can't see if it does because nothing shows on the screen.

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