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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-16-2023 11:05 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a HP Officejet pro 9015e and the scan to computer function from the printer panel is having some issues. Once I click Scan to computer, the page does scan and I get an onscreen message that the page has been sent to desktop. But the windows explorer does not pop up and promts me to save the file. It used to work completely fine until yesterday and there has been no updates to the operating system etc.

 

It seems like scanned page is being sent to computer and just disappears after that.

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