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‎06-17-2023 03:43 PM

HP Recommended
Product: HP Universal USB-C Multiport Hub
Operating System: Microsoft Windows 11

I have an HP Envy Laptop product #53726AV.  I purchased an HP Universal USB-C Multiport Hub so that I could have the larger monitor screen and keyboard at my desk.  The input to my monitor is with a VGA cable.  I have a VGA to DisplayPort adaptor cable for the connection to the Multiport Hub.  Also, I am using the two USB ports on the Multiport Hub for my mouse and keyboard.  The Multiport Hub is connected to my HP Envy laptop using the supplied USB-C cable.  I have the USB-C cable from the Multiport Hub  plugged in to the laptop using one of the two USB-C ports on my Envy laptop which are identified as "Thunderbolt4 USB4 type-C with USB Power Delivery, Display Port 1.4, and HP Sleep and Charge". 

When I wake my HP laptop from sleep, my larger monitor sometimes comes to life but more often than not it will not receive a signal from the laptop/multiport hub.  My keyboard and mouse always come to life, but not always the monitor.  Is there something that I needed to do in order to have this set up properly?   

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