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Common problems for Connectivity Issues
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‎06-19-2023 01:24 PM

HP Recommended
Product: HP ENVY 6000
Operating System: Microsoft Windows 11

Nightmare. Hair pulling rage. My local cable company installed a new Router. The nightmare began there. I have tried for a week to get my Envy 6000 to install, stay installed and stay ONLINE. Every morning I find it off-line. Everyday I turn off my laptop for several minutes, turn off the printer for several minutes/unplug. Turn the printer back on and then the laptop. Some days it works, others, like today it does not. 

- turned off printer and unplugged many times
- turned of laptop 

- logout of everything related to the printer
- uninstalled and reinstalled HP Smart software
- removed HP Envy 6000 from my Router and tried multiple reinstalls via HP Smart
- printer and smart phone DO see each other and I CAN print from that (why?)
- HP Printer & Scan Doctor installed BUT cannot work, because it cannot see the printer

Arghh, it was online.Arghh, it was online.It's plugged in, it's ON and it's on the network.

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