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Microsoft Windows 10 (64-bit)

I was just using my printer on my old Win 10 (64 bit) PC. There has been problems trying to download the driver as I use USB cable and not bluetooth or wifi with printer.

I've installed HP Easy Start and have tried several times unplugging printer, restarting PC, plugging USB into different port and on and on.

At a loss of what next.

Who Me Too'd this topic
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