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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-23-2023 07:57 AM

HP Recommended
Product: HP ENVY x360 - m6-aq105dx

The cursor on my Envy laptop keeps freezing and will move on its own at times. I can still use the touch screen when it freezes but not the touch pad. I've been through all the diagnostics through HP and have updated all the drivers.

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