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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-24-2023 11:25 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

Hello, yesterday during a print job we lost wifi connectivity on the printer and the wifi icon has disappeared. All of our devices at home are ok so I know this is a printer issue and not a wifi/router issue. The Ethernet connection icon appeared on the printer display with an orange ! Warning on it stating the Ethernet is not connected. The printer has never been attached via an Ethernet cable! I have turned off the power to the printer, restarted my router, put the printer back to a factory reset on the screen but nothing works . I saw in other posts that an HP technician sent the person a private message with a different kind of reset so I am hopeful that a technician responds to this . All the DIY troubleshooting available is not appropriate to my situation and isn’t working. Thank you

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