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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-07-2023 04:44 PM - last edited on ‎08-10-2023 09:11 AM by Retired

HP Recommended
Product: HP OfficeJet 3830

I got a used printer. I'm trying to connect it to HP Instant Ink so I can use it. While trying to connect it, it says to click the eprint icon. When I do this when the network is connected, it says "Connecting" then goes back to the home screen. There's no way for me to get the code that I need for the Instant Ink connection. 

 

I tried contacting support but it wouldn't let me do so without adding the product. I couldn't add the product because it says the serial number is invalid even though I am positive it is correct. 

 

Please help me connect to Instant Ink. 

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