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‎08-16-2023 12:24 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

The problem at https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Pushed-software-download-unsuccessful/m... describes my issue well, if for a different model printer.

The printer halts with a "Download Unsuccessful" message. If I hit Retry, it again stops, showing 0% downloaded. If I hit OK, it returns to the home screen, but will enter this annoying loop again within half an hour.

It's on a wired connection. I've tried switching from automatic to manual IP address, but that didn't help.

Instructions I've found for downloading/installing printer firmware don't seem to apply to this printer.


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