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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-16-2023 08:39 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Other

Received message on my OfficeJet Pro 9018 Panel stating "The Printer update could not be downloaded." When press  OK on the panel it cycles the printer and it comes right back to this message. It sits on 00% and then the panel goes back to the same message. Press Retry and it cycles back to the same “update could not be downloaded” message again. In between cycles the unit will print documents and then retries the cycle pattern.  My computer is a Mac desktop running macOSX Ventura 13.5 (not listed on your dropdown menu above).  My HP OfficeJet Pro 9018 is connected to my Mac desktop computer wirelessly. 

 

QUESTIONS:

1)  Is the update supposed to come directly to the printer?  If YES, why isn't it and how do I fix it?

2)  Is the update supposed to the computer and then wirelessly to the printer?  If YES, why isn't it and how do I fix it? 

3) What are the specific steps that need to be taken to get the update to download and install on my HP printer? 

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