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‎08-20-2023 02:26 PM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

System will not boot. Message is "Boot Device Not Found". See image #1.

I went into the OMEN Setup Utility (F2) to see if a hard drive was detected. Please see images #2, 3 and 4.

I ran the "HP PC Hardware Diagnostics UEFI" Hard Drive quick test. Result is shown in image# 5.

I booted the system using a USB Flash drive that contains Windows 10 22H2, just to see if it detects a hard drive to install Windows. It only saw a 32GB disk. See image # 6.

I tried creating a recovery image using the HP Cloud Recovery Tool, but the tool does not detect my USB Flash Drive that is 64GB in size. See image # 7.

Please advise. Factory Warranty has expired. Will I have to buy a new M2 NVME SSD and install/buy a new copy of Windows 10 on the new drive? Thanks

 

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