Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎08-21-2023 01:44 PM - edited ‎08-21-2023 01:47 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B1AV)

Hi there! My Hp Pavillion Gaming laptop 15-ec2145ax' CPU(Ryzen 5 5600H) keeps reaching a temprture above 90 degrees celsius while under load but the gpu(RTX 3050 4gb) stays stable at 70 degrees. The pc is just 5 months old. I have contacted hp care to resolve this issue. They have cleaned the sinks, have also replaced the thermal paste on the cpu yet nothing seems to affect it. They have run the "designated test" in which they just take laser thermometer and check the body for heat and bing a platic body laptop obviously the temperature shows nothing above the normal range. I have tested the cpu tempratur with the help of omen gaming hub and also with msi afterburner and they both show the same results which is my cpu temprature climbing above 90 degrees. For a laptop this new this is unusual. IDK what to do. Any suggestions?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.