• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-31-2023 04:17 AM

HP Recommended
Product: HP OfficeJet Pro 8020 All-in-One Printer
Operating System: Microsoft Windows 11

Has been working fine but this morning was unable to print. Have lost connection to Instant Ink. Have tried to reset, reinstalled printer and anything else I could think of but cannot get it to work. 

 

I get the following message:-

'Your HP OfficeJet Pro 8020 All-in-one Printer printer has not communicated with HP Instant Ink. Staying connected to your Wi-Fi is required so your printer can communicate your ink levels to HP, so we can ship more ink before you need it.'

 

My subscription is paid, billing info is fine, just cannot get the printer to print!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.