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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎09-05-2023 10:13 AM

HP Recommended
Product: HP Color LaserJet Pro M252dw

Hi,

I am using a HP Color Laserjet pro M252dw on a Win11 PC.

When I replace a toner, I normally get a popup window asking me to authenticate the Toner. I do this, and it comes back repeatedly with an error message saying it cannnot authenticate because it cannot connect to the internet. 

The only options are to Try Again, or Close. I have tried many times, and if I press Close, it'll just happen the following day when I print.

It's really annoying.

Please help. I want to either fix the supposed connection issue or kill the check.

I have no internet issues, both the PC and the Printer are connected with a good Wifi. I think its a bug.

Thanks in advance.

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