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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎09-06-2023 04:53 AM

HP Recommended
Product: HP ENVY Photo 6234 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Before we start, I have the latest firmware and drivers, plus HP Smart and everything works fine and prints.

 

Tried to enrol to Instant Ink for the first time ever, get to the final part ("Lets Finish setting up Instant Ink. Confirm your printer and plan) within the HP Smart app, then when I click "Connect this Printer to Instant Ink", I then get the message "To complete your enrolment, review and accept the HP Instant Ink Terms of Service." which I then put a tick in the box, and when I click "Start Paid Service", I then get the subject mention error message - "We are unable to connect your printer to finish instant ink enrollment. your payment method will not be charged"

 

All i can then do is click the Return Home button. Tried rebooting PC, restarting printer, same everytime. 

 

Suggestions/advice welcome.

 

Thanks.

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