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‎09-29-2023 03:19 AM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer
Operating System: Microsoft Windows 11

My printer self installed a software update yesterday.

Message indicate the update went well....but LCD screen was freezed.

Printer is not detected by computer.

She was connected by wifi, tried by ethernet, no change.

LCD screen is functionnal something like 5 sec after reboot and then freeze.

Tried various HP software solution (print and scan doctor but can't detect the printer, deleting and reinstalling printer on computer....but as it can be detected it doesn't work) but it is still freezed and non functionnal.

Tried to call the support, but after ONE HOUR wait the call was terminated before i could talk to someone.

Any idea ?

It is a great printer and i like it but as it has been discountinued by HP if i cannot make it work again it won't be possible to replace it...

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