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‎10-09-2023 03:11 PM - last edited on ‎08-26-2025 08:22 AM by Moderator

HP Recommended

While setting up a new HP printer, I went to what I thought was the 123.hp.com website.  Turned out it was a scam website where I got an "error" message saying to call a support number to help install HP App.  Since I thought I was calling an HP number from a website listed in my printer setup directions, I allowed them to connect via Quick Assist and the person went about showing me how there were Trojans on my computer and I needed a firewall between my laptop and router.  The person then asked if I wanted to be connected to a certified HP professional to resolve the problem and I said no and ended the call.

 

I immediately started searching Google for this type of scam and could not find anything, however I finally snooped around enough and found a related post on this message board.

Fortunately I did not provide any personal information or account numbers, however it still freaks me out that I allowed the person to access my computer and they were running things in my command prompt.  I feel stupid falling for it but I couldn't figure out what I had done wrong in the installation process.

Any suggestions other than changing passwords and such to protect my computer and home wifi network after this happened?

 

Thanks!

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