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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-13-2023 04:26 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

I recently moved and my printer is no longer working. My phone does not recognize the printer in the HP app  - and i can’t add it. I have followed all the virtual agent instructions to hold the Wi-Fi button so it restarts. I’ve tried using my IP address and holding the printer near the router. I can’t get it to connect. Can anyone help please? 

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