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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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The document feeder for my HP Pro 9010 scanner ate a page of a document I was trying to scan and I cannot see how to disassemble the document feeder (on top the printer) far enough to get the paper out.  It is wrapped around the rollers inside the document feeder.  I can just see the paper, I cannot reach or pull any more of it out.  I don't seem to have Allen wrenches that fit any of the screws to disassemble it, and I was hoping it wouldn't come to that.  What are my options?  

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