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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-07-2023 08:58 AM - last edited on ‎11-07-2023 02:16 PM by Retired

HP Recommended
Product: ScanJet G4050

The docproc.msi file has disappeared from C:\Users\Home\AppData\Local\Temp\7zS4863\setup\docproc\.  

[My user name is "Home," I've exposed hidden files and folders, and yet the last part of the file path "\7zS4863\setup\docproc\" cannot be found.]

I've tried uninstalling and reinstalling the full setup package more than once, to include downloading the most recent installation executable from HP.  I've also scanned my laptop for DocProc. 

When I try start a scan anything, I get the following error message:

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to the folder containing the installation package "DocProc.msi" in the box below.  [The Box is labeled :Use Source:" and contains the following entry:" "C:\Users\Home\AppData\Local\Temp\7zS4863\setup\docproc\"]  Clicking OK results in another error message stating that the path cannot be found, and suggests finding the installation package "DocProc.msi" in a folder from which I can install the product DocProc.  If I click OK, I get another error that reads: Error 1706. No valid source could be found for produce DocProc.  The Windows Installer cannot continue.  And, so it continues... 

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