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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-10-2023 08:58 AM

HP Recommended
Product: HP EliteBook x360 1030 G3 Notebook PC
Operating System: Microsoft Windows 11

Hello Guys,

The f3 and f4 hotkeys on my laptop initially worked for brightness adjustment, but now I get a popup saying 'HP Hotkey Support' when pressing them. And the brightness function is not working now, but the individual key functions are working normally.

I have checked the fn function, updated my drivers and installed HP support assist. But the problem persists.

Kindly help me solve this issue!

(P.S: volume function on f5 and other keys is working fine, but mike mute on f8 shows the same popup)

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