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‎11-15-2023 07:02 PM

HP Recommended
Product: HP Pavilion 15 Laptop PC 15-eh2000 (4V3L7AV)

My laptop will not recognize the internal M.2 SSD.  I ran the UEFI diagnositics and it didn't recognize the drive.  I removed the drive, connected it to an external USB enclosure and my other computer saw the drive but could read how big the drive was.  I also couldn't initialize the drive. 

 

The warranty for the laptop has expired but the sticker on the ssd says that it has a 3 year warranty.  I put the serial number into the product finder under HPs support website but I get a message that the product is not found.  My question is how to I open a warranty claim for an ssd on HPs website?

 

 

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