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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-16-2023 04:22 AM - edited ‎11-16-2023 04:23 AM

HP Recommended
Product: HP240E1D

Hi Team,

 

We have encountered a scan to email issue with out, HP240E1D (HP PageWide Pro 477dw MFP).

When trying to scan to email the error message - "SMTP email authentication required. Check your username/password and try again." appears.

We have tried multiple different email address as the outgoing email and have correctly inputted the smpt server and port. We have tried selecting different options on the setup page, hoping one would work. We have also factory rested the printer.

This issue happened sporadically one day and we do not know what has caused it.

Reganhen_0-1700133526418.png

Reganhen_1-1700133695276.png

Any help would be appreciated, as we are running out of ideas.

 

Thanks,

Regan

 

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