Notebook Audio

Laptop: HP ENVY x360 15z-ee000

AMD Radeon Software Version: 23.11.1

Windows 10 Pro

BIOS Version: 13.48

Realtek audio driver version: 6.0.8963.1

Zoom version: 5.16.2

I'm recently experiencing a total audio crash during Zoom calls. The sound suddenly goes to a constant loud buzz, video and everything else continues to work fine. I have to restart my computer fully to fix it.

One of the times I restarted I was shown that an item preventing shutdown was "Realtek Audio Background Process Class"

I should add here that I recently updated my system bios a few weeks ago to the latest release, but I don't think this actually updated the Realtek driver. I have only observed the audio issue in the last 5 days or so. I have only seen this occur with Zoom so far. No other meeting platforms have shown the issue (yet).

I've searched around for others experiencing this problem and haven't found an exact match. I did found other Realtek driver issues suggest stopping Realtek Audio Universal Service at startup, which I did, but the issue has still occurred.

AMD radeon software does update every other month or so, maybe there is something happening with the latest release.

Anyone else experiencing this? Any other troubleshooting ideas?

EDIT: It looks like there are a few threads from 2020 about this, no real resolutions as far as I can see:

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-driver-issues-envy-15m-ee0013dx/td-p/7757580

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-x360-Ryzen-5-15-Microphone-and-speakers-crash-d...

and this youtube video claiming it's an AMD driver issue:

https://www.youtube.com/watch?v=iu5DHL7lalE