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11-22-2023 04:05 AM
I've had this HP Victus 16 laptop for about six months now, with this issue occurring right from the start. While running any game, whether its graphics-intensive or not, the laptop freezes up for about 5-6 seconds, humming louder than usual as though it were struggling to process while doing so. Often the sound will glitch, repeating whatever music or noises are playing in a couple-seconds loop until the laptop unfreezes. It will do these freezing episodes sporadically during most games, maybe every 5-10 minutes, though certain things seem to trigger it with more certainty, namely when some graphical element occurs such as a grenade going off in XCOM 2 or a car crash in Beam . ng, or when an input is entered that would cause a sound effect or dialogue to occur.
Things I've tried:
- Ran windows memory diagnostic, which showed no problems
- Upgraded from 16 to 32g RAM with only maybe some slight improvements to the issue
- Updated/Reinstalled graphics drivers
- Restored system to factory default
- Checked internal temps both idle and under strain
I also took the laptop back into the Microcenter I bought it from, but they weren't able to diagnose any problem and thus any further looking into the issue wasn't covered under warranty (which since then has expired).