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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-30-2023 11:17 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S1AV)

Hi, I have a HP Rechargeable MPP2.0 Tilt Pen and I downloaded the HP Pen Control software but it appears "Sorry, HP Pen Control is not compatible with this computer. My computer is a HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 and I have Windows 11. The pen is fully charged and I already installed the VC redist x86, I already updated all features of windows and I also updated BIOS, firmware and chipsets drivers. I also restarted the computer and in the microsot store it says that the software is compatible. Thanks for your time.

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