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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-14-2023 12:40 PM

HP Recommended
Product: HP ENVY 6420e All-in-One Printer
Operating System: Chrome OS

I have been using the 6400e for both printing and scanning with both HP Scan and other installed apps. A couple of days ago I tried to scan a document using Printer Scan as usual, but received a "Feature unavailable" message. I have followed all of the steps in the procedure suggested by Virtual Assistant with no success. I know the scanner is working because I can still do photocopying. I also know that the printer is online because I can print on it. Van anyone suggest something please?

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