• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hey there,


1 week ago, I've bought my new pc ( HP Elitebook 8760w, LG670EA#UUG, with Windows 7 64-bit) because I need it for my studies. And after a couple of days my pc started with restarting by himself, but not immediatly after starting up my pc, just at variable moments. Well yesterday it happend 4-5 times in one day and I became sick of it so I went to the internet and found this solution (http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSe...), but when I follow the steps and start HP Support Assistant, it says there is no update avaible, so I think BIOS isn't the problem. (note: in HP Support Assistant, next to the HP Total Care-logo it says "An error has occurred")

 

What can I do instead of updating BIOS? Or can someone help me? 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.