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OMEN Laptop - 15-ek0004nf

hi ,  i have a problem with my omen 15 laptop when i start the laptop i see 2 messages , at startup
1. 601 error 
2. battery counterfeit check error 

i did a full test in bios everything's is passed except for the battery

this happens after the bios got an update via windows update 
i recently bought a new replacement batterie  and i install it and i still have the same  issue 
btw both the old and the new batterie shows the same numbers  ,
and i try to unplug charger and battery and hold the power button for 15 sec ....  
Screenshot 2024-01-02 181042.png

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